Information Technology Support Technician
PRAIRIELAND FS, INC
LOCATION: Jacksonville Administrative Office DATE: 11/2021 JOB TITLE: Information Technology Support Technician STATUS: Non-Exempt
PURPOSE AND SUMMARY STATEMENT
Provides technical support and problem resolution to customers. Assists with the coordination and administration of information systems within assigned area.
ESSENTIAL JOB FUNCTIONS
Provides technical support and problem resolution for information systems customers.
Provide network setup and support for all locations.
Provide insight and manage an equipment retirement/upgrade and support schedule.
Configures, installs, and supports microcomputer hardware and software.
Develops and communicates standards for use, operations, and security of network, personal computers, and data.
Maintain and manage necessary hardware and operating licensing.
Collects and analyzes network and memory utilization.
Researches, evaluates, and recommends new hardware and software technologies.
Develops and writes specifications and procedures for the installation and use of a variety of information system technologies.
Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
OTHER JOB FUNCTIONS
Provide superior customer support to internal and external customers for all company systems and applications.
Provide “best practices” for operating all business systems.
Assist with the evaluation of the future business systems to improve functionality and ease of use.
Manage and support mobile devices and accounts.
Provide a vast knowledge of MS Office products among other business-related software.
Manage and provide insight on communication resources including social media.
Maintain and manage necessary software licensing.
Performs other duties as assigned.
Education and Experience
Normally requires a high school degree, or the equivalent thereof, and 2 years or more of related work experience to demonstrate knowledge of information technology skills.
Proven professional communication and customer service skills and the ability to comprehend simple instructions and communicate one-on-one and in small groups with customers and other employees.
Demonstrated time management and basic math skills including the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals along with the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Proven ability to work independently and in a team-oriented environment.
Understanding of basic computer skills as they relate to business.
Demonstrate essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development.
Must have or have the ability to obtain a valid driver’s license and satisfactory driving record.
Continuously exposed or required to:
- Extreme weather conditions (hot, cold, wet, etc.)
- Noisy conditions
- Working conditions may include dust, fumes, chemicals, and electrical hazards with appropriate safety measures.
- Work at varying heights
- Confined spaces
- Lift up to 50 lbs.
- Pushy heavy objects
Ability and willingness to participate in required training that may include education on GROWMARK’s policies and procedures and additional training as it relates to the requirements of the position.
Ability to work hours other than those considered normal to meet seasonal demands.
Prairieland FS, Inc strives to provide a Total Rewards package that delivers exceptional pay for exceptional performance, recognizes your dedication to our mission and helps us attract and retain the highest caliber of talent. The cornerstone of our benefits package is the company paid, defined benefit pension plan along with health and disability insurance, employer matched 401k plan, and other voluntary group benefit programs.
We are an equal opportunity employer.